Northwest Michigan Health Services - Traverse City

Leland Wynkoop 5 months ago

The staff here are attentive, compitent, and compasionate. Dr David Velek is a tooth whisper and during my mouth work talked me through every step of the procedure calmly. He executed a very tricky tooth extraction with experience and care. Together with his assistent Lexi, the dynamic dental duo, I was in very good hands. Thank you NWM health service for your hard work and dedication to helping people live a better quality of life.

Vanessa Vasquez 5 months ago

Recently, I decided to get my teeth looked at after years of chemotherapy and having such problems with my health. I went in with an open mind and as my mouth was being evaluated, I could hear a young girl talk about my situation. This young assistant has no idea how that impacted my time there. I was told her name was Alexis or Lexi for short, as I understand I am a difficult case, no patient should feel let alone HEAR judgement from anyone in healthcare. Please do better for the next patient that comes in trusting you with insecurities as I will not return nor will I recommend this establishment to anyone in the future. As this is acceptable behavior from your employees. I do appreciate the Doctor that was very sweet. A company is only as strong as its weakest link. Thank you for your time and best of wishes if you choose this establishment for your dentistry needs.

Madison Stephens 6 months ago

I have been trying to get ahold of this office to schedule a sick visit since March 31st. I called Tuesday March 31st at 5:13, no answer so I left a vm. Wednesday 3:23pm, no answer left a vm. Thursday (yesterday) 4:18pm and I tried calling 4 times through 4:21pm. I called today at 3:18pm, no answer. I called again at 3:20, and selected the option to their admin department, who then seems like they sent a message over to the scheduler Grace to call me. I finally then received my first call back for scheduling from Grace, but it was from a different phone number than their main line and I was working so it went to voicemail. She claimed she had gotten my voicemails and had called me and has been leaving voicemails- that it seemed like we were playing phone tag. I have no records of her attempting to call even in my spam calls/voicemails. She also pronounced my last name wrong, which tells me she likely did not listen to my voicemails since I pronounced my last name in them. I called her back only 4 minutes after receiving that voicemail and left another voicemail to them saying nobody has reached out or left any voicemails, that the last one was the only communication I’ve received

Catherine Link 7 months ago

Staff was friendly and professional. Business was clean. Will return. Thank you. Northwest Michigan Health Service Dental clinic provided amazing service today. They take their time answering your questions and informing you about your dental health. They talk to you not about you. I'm so happy I visited the office today. Thank you.

Kristina Ann 10 months ago

Dr Velek is AWESOME!!! He makes every single visit fun, entertaining, and I know I’m in great hands and goes above and beyond to make sure I’m comfortable and our communication is top notch. Honestly, he is the best dentist I’ve ever had. He not only has the knowledge, skills, and intelligence for dentistry, but also the compassion, humor, patience, empathy, and passion and heart as well. He is never annoyed by all of my questions and curiosity to know what he is doing or plans to do; or why he does what he does a certain way. He takes the time to explain things, which also makes him a great teacher! I’m always up for learning new things, and great conversations!! I cannot see him as anything else in a career. He has completely changed the narrative of how I feel going to get my teeth drilled on. Oddly, I enjoy the time and am so grateful for the time, energy, and effort he has always gives to help bring my confidence every time I see my smile. If he ever reads this—THANK YOU SO MUCH FOR ALL THAT YOU DO AND JUST BEING …YOU!!! :) ((((BIG HUG!))))